ComEd Emergency - If you have an electric emergency, it is important to call ComEd immediately. Never email your emergency request. If you need to report an emergency situation such as a fire, vehicle accident, electric contact/shock or other potential danger, please call 9-1-1 to notify local authorities.
Residential: 1-800-Edison-1 (800-334-7661)
Representatives are available 24-hours a day to handle your ComEd emergency request.
Storm Center - When the storms roll in, ComEd is ready to keep you up-to-date on its outage restorations. Visit the Storm Center at comed.com/Outages/StormCenter to get the latest information on outages in the service territory, view the Outage Map and report an outage.
Outage Map - With ComEd's outage map, customers can view all outages in the ComEd service area at once and zoom in and get details on specific areas, such as the estimated restoration time & status of crews working to resolve problems. Icons are color-coded to indicate the number of customers affected by each incident. Check out the interactive map at ComED.com/Map.
Receive Outage Alerts on Your Mobile Phone - ComEd has instituted a two-way text messaging capability that allows customers to text their outage to ComEd and enables ComEd to text restoration information back to customers.
• Allows customers to text the company to report an outage,
• Offers real-time information on outages, and
• Allows customers to text ComEd to opt into the program.
• To report an outage, customers can text OUT to 26633 (COMED) Visit Report on Mobile & Social for more info on texting outages and the ComEd mobile app.
Public Safety Awareness - Public safety is paramount during storms and ComEd encourages the public to remember to take the following precautions:
• Anyone encountering a downed power line is urged to immediately call ComEd at 1-800-EDISON1 (1-800-334-7661) and report the location. Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237).
• Never approach a downed power line. Always presume a power line is energized and extremely dangerous.
• Check on elderly and other sensitive family members and neighbors to ensure their safety and make alternate arrangements, as it may be some time before their power is restored.
ComEd also offers the following suggestions for customers experiencing a prolonged outage:
• Turn off all appliances including your furnace, water heater, and water pump.
• Leave a lamp on so you can know when power has been restored.
• Keep freezer and refrigerator doors closed and open them only when necessary. Food can stay frozen for 36 to 48 hours in a fully loaded freezer, if the door remains closed. A half-full freezer can generally keep food frozen for 24 hours.
• Customers who are on medical support equipment are strongly encouraged to evacuate to a place where they can be comfortable and safe.