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You can report a problem or send a question or comment to the Village, using the GoRequest System. The GoRequest app is also available on your smartphone or other electronic device for free by searching “GORequest” in the Apple app store or on Google Play. 


Connect by Mail or Phone

Village of Bartlett
228 S. Main Street
Bartlett, IL 60103
Voice: (630) 837-0800
Fax: (630) 837-7168

Hours for Village Hall:
Monday-Friday 8:30 a.m. - 4:30 p.m.
Saturday 9:00 a.m. - Noon

Public Works: (630) 837-0811

Police Department Non-Emergency: (630) 837-0846


Connect With Social Media

The Village of Bartlett and many of its departments use social networking as another resource for fostering open and interactive communication with citizens and to share information on municipal programs, services and initiatives.

Village of Bartlett                                      twitter     facebook

Bartlett Police Department                       twitter    

Bartlett Public Works                               twitter    

Bartlett Hills Golf Club                              twitter     facebook 

Bartlett Hills GC Weddings                                     facebook

Bartlett Economic Development                             facebook

 Village of Bartlett Museums                    twitter     facebook



I. Applicability
This policy applies to the use of the Village of Bartlett (the “Village”) social media accounts by the Public. (This policy does not apply to Village of Bartlett employees, elected officials or individuals that represent the Village, and are governed by the separate Village of Bartlett social media policies.

II. Purpose
The Village understands that social networking, such as Facebook and Twitter, have become a common form of communication among residents, media outlets and other stakeholders. Social networks are online communities of people or organizations that share interests and/or activities and use a wide variety of technology to make the interaction a rich and robust experience; while fostering openness and transparency. Using this technology, the Village has various websites that provide it with the ability to publish news releases, highlight events, ordinances and positive media coverage as well as other information that supports the goals and mission of the Village, and receive public comment on a variety of Village related topics.

III. Definitions
Blog: A self-published diary or commentary on a particular topic that may allow visitors to post responses, reactions, or comments. The term is short for “Web log”.

Page: The specific portion of a social media website where content is displayed, and managed by an individual or individuals with administrator rights.

Post: Content an individual shares on a social media site or the act of publishing content on a site.

Profile: Information that a user provides about himself or herself on a social networking site.

Social Media: A category of Internet-based resources that integrate user-generated content and user participation. This includes, but is not limited to, websites tied to an individual’s or an entity’s social media account (e.g.,, social network sites (e.g., Facebook, LinkedIn, MySpace), microblogging sites (e.g., Twitter, Nixle), photo- and video-sharing sites (e.g., Flickr, You Tube), wikis (e.g., Wikipedia), blogs, and news sites (e.g., Digg, Reddit).

Social Media Account: Any of the Village’s accounts on online services that allow for interaction with the Village, its appointed and elected officials and employees, and the general public.

Social Networks: Online platforms where users can create profiles, share information, and socialize with others using a range of technologies.

Speech: Expression or communication of thoughts or opinion in spoken words, in writing, by expressive conduct, symbolism, photographs, videotape, or related forms of communication.

Web 2.0: The second generation of the World Wide Web focused on shareable, user-generated content, rather than static web pages. Some use this term inter-changeably with social media.

Wiki: Web page(s) that can be edited collaboratively.

IV. Limited Public Forum
The Village’s social media accounts are limited public forums. The Village does not make its social media accounts available for general public discourse, but rather reserves and limits the topics that may be discussed on the social media accounts.

V. Content Restrictions

Because communications via the Village’s social media accounts constitute a limited public forum, the Village reserves the right to restrict or remove any content that is deemed in violation of this policy or any applicable law. The Village Administrator and/or her designees, including, without limitation, the Bartlett Police Department, is/are responsible for monitoring all postings to the Village’s social media accounts and pages, and may take appropriate action to remove content that is deemed not suitable for posting because it is not topically related to Village business or Bartlett community matters, or the particular subject being commented upon, or is deemed prohibited content based on the criteria defined below. Any content removed from the Village’s social media account or pages shall be retained by the Village pursuant to a records retention schedule along with a description of the reason the specific content was deleted. The Village social media account content and comments containing any of the following forms of content shall not be allowed for posting:

1. Any libelous, slanderous, malicious, obscene or otherwise unlawful information or materials of any kind or which involve the privacy or rights of a third party. References to the personality of individuals or personal attacks on individuals will not be permitted.
2. Harassing, intimidating, threatening, profane or otherwise unlawful materials or content.
3. Comments not topically related to the particular site or blog article being commented upon.
4. Content that promotes, fosters, or perpetuates discrimination on the basis of race, creed, color, age, religion, gender, marital status, status with regard to public assistance, national origin, physical or mental disability or sexual orientation.
5. Obscene, pornographic, or sexually explicit images, cartoons, jokes or content, or links to obscene, pornographic, or sexually explicit images, cartoons, jokes or content.
6. Solicitations of commerce or industry.
7. Personally identifiable information, such as an address, phone number, social security number or other sensitive information.
8. Comments cannot represent a person other than the one posting the comment.
9. Links to outside websites, including Facebook tags.
10. Content in support of or opposition to political campaigns or ballot measures, or political links.
11. Conduct or encouragement of illegal activity.
12. Information that may tend to compromise the safety or security of the public or public systems.
13. Content that violates a legal ownership interest of any other party.
By the posting of this Policy on the Village’s websites, users and visitors to the Village’s social media accounts are hereby notified that the intended purpose of the site is to serve as a mechanism for communication of Village news, services and events, that it is a limited public forum, and of the content restrictions as set forth in this social media policy.
VI. No Expectation of Privacy.

All communications on the Village’s social media accounts are subject to being accessed and reviewed by the Village management without notice and may be viewed publicly. Users should not assume that any such communications are or shall remain private.

VII. Disclaimer of Liability

The Village shall not be responsible for any losses or damages resulting from or relating to any use of the Village’s social media accounts which violate this policy. The Village will not be responsible for any damages whatsoever which individuals or entities may suffer arising from or related to their use of any Village social media accounts or other Village electronic information resources, whether such damages be incidental, consequential or otherwise, or whether such damages include loss of data resulting from delays, non-deliveries, mistaken deliveries, service interruptions or damages to third parties, whether caused by the Village’s negligence, errors or omissions. Users must recognize that the use of the Village’s social media accounts is a limited public forum and that the policies implementing usage are requirements that mandate adherence. The Village makes no warranties of any kind, whether express or implied, for the Village social media accounts that is the subject of this Policy.