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Police Department/DuComm Protocol for COVID-19

Post Date:03/16/2020 7:02 AM

DU-COMM Procedures You Need to Know

Friday, 3/20/2020 - The Village’s emergency dispatch center (DU-COMM) recently implemented additional 9-1-1 call answering procedures. This will help police officers, firefighters and paramedics determine what personal protective equipment (PPE) or safety precautions they need to take to better protect them from the community spread of the coronavirus (COVID-19).

When you call 9-1-1, you will be asked a series of additional questions such as if you have breathing problems, a fever, cough or flu-like symptoms. The 9-1-1 dispatcher also will ask if you recently traveled, if you have been in contact with anyone who has recently traveled, or if you have been in contact with someone who has a confirmed case or is being tested for the coronavirus (COVID-19).

DU-COMM indicated these additional 9-1-1 call answering procedures WILL NOT DELAY emergency response. Thank you for helping to limit the exposure of the coronavirus (COVID-19) to our police officers, firefighters, and paramedics.


Police Department Emergency Call Protocol 

Friday, 3/13/2020 - Bartlett Police Department is implementing additional health and safety precautions to help protect residents and PD employees from the community spread of the coronavirus (COVID-19) The following police protocol went into effect on Friday, 3/13/2020 at 6 p.m. and will remain in effect until further notice:

High Priority/Emergency Calls
• Bartlett Police Department will only be responding to high priority/emergency calls, including, but not limited to:
- any violent crimes or crimes against persons, 
- motor vehicle crashes involving injuries or lane blockage,
- a battery or domestic-related incident either in progress or where the suspect or offender is still on the scene,
- burglaries where evidentiary items need to be collected or the crime scene needs to be processed,
- or where the shift supervisor deems it necessary for a police officer to respond

Low Priority Calls for Service
• Low priority calls involving non-emergencies, delayed calls for service, informational calls, property crimes, or ordinance violations will only be handled via a phone-in report process.  A police officer will call you back and generate a police report over the telephone after you call 9-1-1.

• If your request for service needs fall within the low priority calls for service category,
• If you have a fever or had a fever within the last 24 hours,
• Traveled outside of the United States within the last 14 days,
• Or if you are experiencing flu-like symptoms, a cough, sore throat, or shortness of breath.