METRA Seeks Customer Input
March 2, 2017 - Metra has launched an online survey to ask what its customers think about a variety of potential fare and ticket options, including off-peak and reverse-commute pricing, one-day and seven-day passes, loyalty programs and other ideas.
“Different fare options can encourage different riding behavior, and that’s why we are seeking input both from our existing customers and prospective customers as part of this process,” said Metra Executive Director/CEO Don Orseno. “The goal is to come up with a fare structure that works well for our customers and increases ridership and fare revenue that can impact our bottom line.”
The survey first asks respondents for information about commuting habits before asking for opinions about a variety of potential changes. The survey is available now at metrarail.com and will be online through March 31.